BLOG ARTICLES
Digital xcellence’s blog archive.
What is common between Amazon.com, ProCook, IKEA & Chewy ?
09 Feb 2023 : All these 4 brands are known for #Excellence & #Experience !! Excellence means Greatness — being the very best in the chosen field while delivering Brand promise at all times in comparison with competition. Achieving excellence is never easy to do. Some facts that validate the benefits from investing in Excellence […]
OpenAI’s ChatGPT sets pace for fastest adoption
09 Feb 2023 : ChatGPT sets pace for the next fastest application adoption Some takeaways from the runaway success of ChatGPT : A Functional product/service doesn’t need publicity. The word spreads like wildfire (100 million monthly active users in just two months) Make it easy for the user. It cant get easier : Just ask […]
Customer Success 004 : 4 simple steps to Customer Success
9 Jul 2022 : [ W I P … ] There is a saying : If a 5 year old can understand, then you are a good teacher !! Drawing parallel to this analogy/quote, Customer Success when simplified to the common understanding of most of the employees(minimum 80%), the organizations stands to gain from the […]
Work Life balance : Microsoft boss warns of impact of late-night emails
Date : 7 Apr 2022 || The following headline went viral : Work Life balance : “Microsoft boss Satya Nadella warns of impact of late-night emails” While reading the article i became curious : Did i not knew this before? Were most of the readers not aware of this before? While it is wonderful that […]
Moments of TRUTH : Better.com
18 Dec 2021 : How it all began (as shared on the company website) : The 2012 personal (painful) experience of trying to buy a home but missing out because of the cumbersome, time consuming & complicated processes and eventually being unable to buy that “Dream House” gave birth to Better.com in 2014. The Metric in […]
CX Chronicles : What Happened to CX? [ The TPA Case study ]
12 Nov 2021 : What does one expect from a Third Party Administrator(TPA) for Health Insurance benefits? I will try articulate as a customer : 1) A Contact number where one can call to speak to someone who can assist with queries and reimbursement related matters. 2) A Website where one can go to to […]
