SKY IS THE LIMIT
BUT MOON HAS FOOTPRINTS
Kiran Varri is a seasoned Customer Experience, Business Excellence & Customer Success professional. Equipped with Passion(to make a difference) & credentials( Six Sigma Black Belt, Design Thinking, Agile & Training certifications), he is ready to support Future Ready organizations make the transition to the next level of Excellence, Customer Centricity & Benchmarked outcomes.
He wears the hats of a Trainer/Mentor/ Consultant & Coach as the situation requires. He believes in 3 Mantras :
1)Everything can be Improved
2)Every problem has a Solution
& for the procrastination moments, on a simple reminder
3)The ONLY way out is Through !!
Professional Credentials :
MBA from University of Dallas, TX.
Design Thinking Certificate program – IIT Bombay
CCXP (from CXPA)
PMI – ACP Agile certified
Professional Scrum Master (Scrum,org)
Black Belt Certified.
Green Belt Certified.
Certified Hospitality Trainer(CHT – AHLEI)
Certificate in Hospitality Industry Analytics(CHIA – AHLEI)
Personal Credentials :
Active contributor to SOS Children’s Village
Active contributor to Ketto.org
Active Blood Donor
Believer in the Art of Giving & sharing.
- Spearheaded CX journey(WOW Express) for a Luxury Collection Hotel chain for 11+ years.
- Delivered seen as impossible tasks driven by 1 belief: Everything is Possible.
- Acquired academic learning on Design Thinking(from IIT – Bombay) to compliment the passion for CX.
- Facilitated revival of an Intl Burger chain CX Brand Standards & plus.
- Led Design Thinking simulation project with real time rendition. Earned Prof praise.
Pursuing CCXP to compliment learning & achieve the validation of the commitment to CX.
- Spearheaded CX journey(WOW Express) for a Luxury Collection Hotel chain for 11+ years.
- Delivered seen as impossible tasks driven by 1 belief: Everything is Possible.
- Acquired academic learning on Design Thinking(from IIT – Bombay) to compliment the passion for CX.
- Facilitated revival of an Intl Burger chain CX Brand Standards & plus.
- Led Design Thinking simulation project with real time rendition. Earned Prof praise.
Pursuing CCXP to compliment learning & achieve the validation of the commitment to CX.
- Achieved significant wins for CI teams through sustained engagement.
- Consistently delivered on the BX budgets : 1.5% of Budget on Revenue & 0.75% on Cost efficiencies.
- Conducted 200+ Audits on Product/Process. 25+ projects done/ 60+ mentored.
- Executed Competition Audits for Benchmarking
- Conducted Mass Awareness programs covering 1000+ staff.
- Collaborated with Leadership on Execute/Leadership level interventions.
- Rallied teams to pursue Continuous Improvement program across possibilities: Customer touchpoints/ Digital & prioritized processes
- Prototyped 1st of its kind Hospitality Experience App for Luxury Hotel group.
- Conceptualized and executed Omni Channel Marketing for Intl Burger Chain.
- Oversaw execution of Digital marketing initiatives on : Google Ads/ Facebook & Instagram Ads/ LinkedIn & Email Marketing.
- Well acquainted with ever-evolving Digital Landscape, B2B & B2C environment.
- Leveraged Six Sigma Concepts for betterment of Digital investment results.
- Active on Social : YouTube(thatOrbit / kvarri), LinkedIn & Instagram.
- Prototyped 1st of its kind Hospitality Experience App for Luxury Hotel group.
- Conceptualized and executed Omni Channel Marketing for Intl Burger Chain.
- Oversaw execution of Digital marketing initiatives on : Google Ads/ Facebook & Instagram Ads/ LinkedIn & Email Marketing.
- Well acquainted with ever-evolving Digital Landscape, B2B & B2C environment.
- Leveraged Six Sigma Concepts for betterment of Digital investment results.
- Active on Social : YouTube(thatOrbit / kvarri), LinkedIn & Instagram.
ABOUT ME
- Design Thinking, Agile, Scrum, Six Sigma(Black Belt) & Digital Transformation professional.
- MBA in Marketing & Supply Chain Management from Univ of Dallas, TX, USA
- 18+ years experience working with Consulting, Hospitality, Back Office & Transformation teams.
- Experienced ICF Coach, Mentor, Consultant & Trainer ready to wear hats as per requirement.
- Passionate about facilitating Individual Brilliance & Team Success !!
- Advocate of 80% Management Buy-in & 5% Imp Mantra models for Organizational Success.
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50+
Projects
350+
Hours Of Coaching Experience
15+
Trained Batches On Six Sigma
500+
Audits Conducted on Product/Process
CAREER JOURNEY
Having completed MBA in marketing & Supply Chain Management from University of Dallas, TX with distinction, took up the role of a contact centre agent with a clear vision to be the best in team. After setting benchmarks in productivity, moved into Quality team top support 10 more accomplish the same.Moved to HSBC HDPI to serve in the role of Six Sigma team member. Few projects and training assignments and some automation quick wins after, moved to the longest career stint: ITC Hotels.
Served the organization with Passion & Purpose rallying Continuous Improvement teams and supporting trained Six Sigma resources with their GB & Black belt projects. After a Best in class App, Innovation projects, 25+ projects as leader, 50+ projects as Mentor, several GB & BB trainings after, moved to the next destination : Dubai.
Joined Regulus Consultancy as Business Excellence Head for multiple lines of businesses spanning F&B, Hospitals, Logistics & Education sectors. Soon also took up the mandate to support/handle Digital Transformation/Marketing role for several of businesses.
Had the good fortune of completing Design Thinking, Scrum & Coaching competencies acquisition in pursuit of serving the organization better.
A lot happened (am confident it will happen with you too), when i moved with 2 beliefs :
The ONLY way out is Through
Every problem has a Solution.
Six
Sigma
• Six Sigma Black Belt with a keen eye for the People side of Excellence.
• Lean Certified & Scrum Certified(PSM – I).
• Completed 30+ BB/GBs. Mentored 50+ projects. Trained 100+.
• Delivered on all 3 levers: Profitability/ Quality & Cost Efficiencies.
• Conceptualized t1st of its kind Hospitality Experience App for Luxury chains.
• Received appreciation for facilitating Individual & Team Excellence
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• Lean Certified & Scrum Certified(PSM – I).
• Completed 30+ BB/GBs. Mentored 50+ projects. Trained 100+.
• Delivered on all 3 levers: Profitability/ Quality & Cost Efficiencies.
• Conceptualized t1st of its kind Hospitality Experience App for Luxury chains.
• Received appreciation for facilitating Individual & Team Excellence
Design
Thinking
• Advocate of creating / improving / differentiating products & services the Design Thinking way: sustainable & competitive.
• Design Thinking program from IIT – Bombay with distinction.
• Wrapped up 5 Design Projects and active contributor for several projects.
• Expert in leveraging elements of CX/UX & UI to benefit projects.
• Agile Scrum Master capable to ensuring Dynamic Project handling & delivery.
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Digital
Marketing
• A Strategic Digital Marketing professional
• Handled work in the space of Social media channels (Google Ads/ Facebook & Instagram Ads/ LinkedIn/ SMS & Email Marketing)
• Capable of driving Digital Initiatives & Transformation journeys
• Handled accounts in B2B & B2C environment
• Expertise in leveraging Six Sigma, Lean & Agile practices for better results.
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Mentor/
Trainer
• Mentored Projects across: Six Sigma/ Lean/ Scrum & simple PDCA.
• Trained 15+ Batches on Six Sigma at varied levels of learning Capability: Secretaries / Associates / Managers / Department Heads / General Managers
• Created/adapted Learning Content & adapted learning content to suit.
• Driven Outcome-oriented programs with 95%+ approval ratings.
• Completed Certified Hospitality Trainer (CHT) program from AHLEI, USA.
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ICF
Coach
• ICF PCC Coach with 750+ hours of Coaching experience
• 2 years of experience Coaching individuals & professionals on “whatever” is Important “to them”.
• Run a YouTube series on Coaching: Coaching Conversations where Coaches share their views, experiences, and thoughts on Coaching & related topics.
• EUM Certified professional [ Supporting Organizations with Assessment/ Development ]
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& MORE
THE COACHING CONVERSATION SERIES
A unique Coaching series created to create Awareness about Coaching, bring Visibility to Coaches & support Societal impact…
Whether you are a Coachee, wanna be Coach, or even a Coach, you have a buffet of learning in the form of this 30+ episode series…enjoy & share…
THE CX CONVERSATION SERIES
If you are a Customer Experience professional or someone who is interested in leveraging Customer Experience as a differentiator, this is for you.
Feeds ON INSTAGRAM
THE KIRAN VARRI YOUTUBE CHANNEL
I created content with a focus on Greater Good, sharing my learnings & capturing the Good in the Universe…Checkout !!
Feeds ON INSTAGRAM
TESTIMONIALS
I have been coached and mentored by Kiran while attempting to realize determine the best career goals/path for myself. My expectations were quite different from what one might anticipate in a typical coaching session. Kiran was accommodating on the request, he made it a point to think through and tailor the coaching approach as per my specifics. His feedback at the end of each session involved points to ponder upon along with possible actions to build upon. He personally followed up to enquire upon my progress and if any intermittent help was required. Being one of his early mentees I found his passion for coaching to be genuine with an intent to make a difference.
Arijit NayakBusiness Automation Consultant @ Soroco | Ex Accenture, Wipro | Process Mining, RPA, Lean Six Sigma 
A very passionate person at work, has pursued quality management in its right earnest. Very focussed and hard working, its always a pleasure to see his energy levels always very high. A true evangelist of customer care, has always stood for delivering the best.
Rajiv MathewsRegional Head at AA Advertising & Communications Pvt Ltd 
I worked with Mr. Varri for around 2 years. He is a great mentor and leader. Under his guidance, we took various Six Sigma initiatives which helped us improve our HR processes. We also worked on an HR project wherein he gave his valuable insights so that we could successfully implement it. He has surely helped me hone my presentation skills and helped me excel at work. I would strongly recommend him, he will be a great asset to any organization.
Shruti RResearcher at University of Mississippi 
Though Kiran and myself have not worked together ever. But we both together share something in common i.e. our passion towards helping organizations drive Change Management Initiatives successfully. We often discuss and brainstorm how to implement new and old process improvement techniques for the benefit of all. His work done on Lean & Disruptive Innovation & Thinking is very impressive. From Bank till Hotels, Kiran has created his footprints. I wish you all the success in life .........
Prateek Kapoor ADGBSPassionate about bringing people together to drive value-based outcomes 
The thing that used to always surprise me about Kiran was his ability to look at things differently. He is amongst one of the most diligent people that I have had an opportunity to work with.
A master at Six Sigma, Kiran always had ideas which could enhance business productivity, in my case it was room sales.
He has always been a helpful colleague at work and a good friend outside. A definite value adds to any organization that he is associated with.
Good luck Kiran.
Cheers
Prateek BhattacharyaSenior Associate Director at CBRE 
We have been together in the Design Thinking course from IIT Bombay
He was our group leader… It was a wonderful experience working with him...
Very good Coach and Mentor, Exceptionally disciplined, Multi-talented &
always keen to learn many diverse topics and I witnessed his belief in sharing…
Very helpful in nature and most importantly a good Human being.
Kishor GaikwadCreative • Art Direction • Brand Designer • Ideator • Design Thinking 
I’ve had the opportunity to know Kiran through my peer coach network and his curiosity and compassion are instantly evident to anyone who knows him.
Kiran can bring together people, facilitate discussions and share learnings to help everyone grow and progress. He effortlessly creates and nurtures communities with his active participation and enthusiasm.
It’s been an absolute pleasure to know Kiran and have his support as a coach and as a friend.
Kriti ChhaparwalGlobal Business Solutions Architect, Degreed | Coach - ICF, PCCGlobal Business Solutions Architect, Degreed | Coach - ICF, PCC 
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