The ONLY way out is THROUGH !!
Sky Is The Limit But Moon Has Footprints
Kiran Varri is a seasoned Customer Experience, Business Excellence & Customer Success professional. He is also a seasoned Trainer & ICF PCC Coach. Equipped with Passion(to make a difference) & credentials to match( PMP, Six Sigma Black Belt, Design Thinking, Agile & Change Management certifications), he is ready to support Future Ready organizations make the transition to next level of Excellence, Customer Centricity & Benchmarked outcomes.
He switches seamlessly between the hats of Trainer/Mentor/ Consultant & Coach as the situation requires. He believes in 3 Mantras :
1)Everything can be Improved
2)Every problem has a Solution
& for those still Procrastinating, a simple reminder :
3)The ONLY way out is Through !!
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Professional Credentials :
MBA from University of Dallas, TX.
Design Thinking Certificate program – IIT Bombay
CCXP (from CXPA)
PMI – ACP Agile certified
Professional Scrum Master (Scrum,org)
Black Belt Certified.
Green Belt Certified.
Certified Hospitality Trainer(CHT – AHLEI)
Certificate in Hospitality Industry Analytics(CHIA – AHLEI)
Personal Credentials :
Active contributor to SOS Children’s Village
Active contributor to Ketto.org
Active Blood Donor
Believer in the Art of Giving & sharing.
- Spearheaded CX journey(WOW Express) for a Luxury Collection Hotel chain for 11+ years.
- Delivered seen as impossible tasks driven by 1 belief: Everything is Possible.
- Acquired academic learning on Design Thinking(from IIT – Bombay) to compliment the passion for CX.
- Facilitated revival of an Intl Burger chain CX Brand Standards & plus.
- Led Design Thinking simulation project with real time rendition. Earned Prof praise.
- Pursuing CCXP to compliment learning & achieve the validation of the commitment to CX.
- Achieved significant wins for CI teams through sustained engagement.
- Consistently delivered on the BX budgets : 1.5% of Budget on Revenue & 0.75% on Cost efficiencies.
- Conducted 200+ Audits on Product/Process. 25+ projects done/ 60+ mentored.
- Executed Competition Audits for Benchmarking
- Conducted Mass Awareness programs covering 1000+ staff.
- Collaborated with Leadership on Execute/Leadership level interventions.
- Rallied teams to pursue Continuous Improvement program across possibilities: Customer touchpoints/ Digital & prioritized processes
- Prototyped 1st of its kind Hospitality Experience App for Luxury Hotel group.
- Conceptualized and executed Omni Channel Marketing for Intl Burger Chain.
- Oversaw execution of Digital marketing initiatives on : Google Ads/ Facebook & Instagram Ads/ LinkedIn & Email Marketing.
- Well acquainted with ever-evolving Digital Landscape, B2B & B2C environment.
- Leveraged Six Sigma Concepts for betterment of Digital investment results.
- Active on Social : YouTube(thatOrbit / kvarri), LinkedIn & Instagram.
About Me
- Design Thinking, Agile, Scrum, Six Sigma(Black Belt) & Digital Transformation professional.
- MBA in Marketing & Supply Chain Management from Univ of Dallas, TX, USA
- 18+ years experience working with Consulting, Hospitality, Back Office & Transformation teams.
- Experienced ICF Coach, Mentor, Consultant & Trainer ready to wear hats as per requirement.
- Passionate about facilitating Individual Brilliance & Team Success !!
- Advocate of 80% Management Buy-in & 5% Imp Mantra models for Organizational Success.
Career Journey
Having completed MBA in marketing & Supply Chain Management from University of Dallas, TX with distinction, started as a Customer Care Associate. Experiencing the joy & benefits of driving excellence early in career, delivered benchmarked performance and eventually reached the current role : Director – Academics at Blue Ocean Corporation. Worked with widely recognized brands like HSBC HDPI, ITC Hotels & HCL(Saudi Arabia).
He served every organization with Passion & Purpose, rallying Continuous Improvement teams and supporting trained Six Sigma resources with their GB & Black belt projects. The work summary in India is as follows : A Best-in-class Hospitality App, 25+ projects as leader, 50+ projects as Mentor & need based Green Belt & Black Belt trainings.
Moved to UAE in 2018. Worked with a Private Equity brand managing their Business Excellence function, including Digital. Served as Business Excellence Head for multiple lines of businesses spanning F&B, Hospitals, Logistics & Education sector.
Currently serving as Director – Academics, supporting the Training & Consulting requirements of supporting organizations : Build Capability & attend to gaps.
Positioned to work on solutions to business problems, leveraging the credentials + experience from following collection : Design Thinking, Project Management, Agile, Scrum, Change Management & Coaching competencies.
His Career journey has been aided by 2 beliefs(am sure they serve everyone) :
Every problem has a Solution.
The ONLY way out is Through.
- IASSC Six Sigma Black Belt with a keen eye for the People side of Excellence.
- PMP, Lean Certified & Scrum Certified(PSM – I).
- Completed 30+ BB/GBs. Mentored 50+ projects. Trained 300+.
- Delivered on all 3 levers: Profitability/ Quality & Cost Efficiencies.
- Conceptualized 1st of its kind Hospitality Experience App for Luxury Hotels.
- Received appreciation for facilitating Individual & Team Excellence
- Advocate of creating / improving / differentiating products & services, the Design Thinking way: Sustainable & Competitive.
- Design Thinking program from IIT – Bombay with distinction.
- Wrapped up 5 Design Projects and active contributor for several projects.
- Expert in leveraging elements of CX/UX & UI to benefit projects.
- Agile Scrum Master capable to ensuring Dynamic Project handling & delivery.
- A Strategic Digital Excellence professional
- AI enthusiast learning to utilize the potential of AI for GOOD of Customers & Businesses.
- Capable of driving Digital Initiatives & leading Transformation journeys
- Handled accounts in B2B & B2C environment
- Expertise in leveraging AI, Six Sigma, Lean & Agile practices for business outcomes.
- Mentored Projects across: Six Sigma/ Lean/ Scrum & simple PDCA.
- Trained 50+ Batches on Six Sigma at all levels of learning Capability: Secretaries / Associates / Managers / Department Heads / General Managers
- Excelled at creating & adapting Content & Delivery, to match the learner’s capability.
- Driven Outcome-oriented programs with 95%+ approval ratings.
- PMI-PMP, PMI-ACP, IASSC Green & Black Belt, Prosci Change Management, IIT-Bombay Design Thinking, credentials are noteworthy few from the Certifications, obtained to serve teams & organizations better.
- ICF PCC Coach with 750+ hours of Coaching experience
- 2 years of experience Coaching individuals & professionals on “whatever” is Important “to the Coachee”.
- Actively running a YouTube series on Coaching: “Coaching Conversations”, where Coaches share their views, experiences, and thoughts on Coaching & related topics.
- EUM Certified professional [ Supporting Organizations with Assessment/ Development ]
The Coaching Conversation Series
A unique Coaching series created to promote Awareness about Coaching, bring Visibility to Coaches & support Societal impact…
Whether you are a Coachee, wanna be Coach, or even a seasoned Coach, you have a plate full of perspectives, in the form of this 30+ episode series…enjoy & share…
The CX Conversation Series
Whether you are a Customer Experience professional, someone who is interested in leveraging Customer Experience as a differentiator, or even just curious about CX, this is for you.
